Settings

Limits, timeouts and thresholds are configuration, not code. Changes apply for this demo session.

Limited: users and security settings are director-only

Default max jobs per handler

Individual limits are set on the Staff screen (default 5).

jobs

Acceptance timeout (N hours)

Supervisor is notified when an allotment is not actioned in this time.

hours

Long-running job threshold

Jobs run 2 to 30 days (average 7). Flag appears above this.

days

Auto-assign

Off by default. Supervisor toggle for when they are away.

Inactivity timeout

Handlers are logged out after this long without activity, with a one-minute warning.

minutes

Shift timings below drive the per-shift lead reporting.

Shift timings

0700-15001500-23002300-0700

Required when marking a lead lost

Price not competitiveNo response from clientWent with another agentService not offeredDuplicate enquiryPort not coveredClient cancelled

CC	crew change, sign on, sign off, repatriation
Supply	provisions, stores, spares, chandling
Technical	repair, defect, surveyor, workshop
Audit	ISM, ISPS, vetting, inspection

Keyword, sender and port rules, with manual override by the operator. Editing rules is a phase 1 feature.